Frequently Asked Questions

We charge a fee of £3.50 for all orders under £30. Orders over £30 are shipped to UK mainland addresses for free. Subscription orders are always delivered free of charge via Royal Mail.  

 You can expect to receive your order within 3 to 5 working days (excl. weekends and bank holidays)  

Yes. You will be shown accurate delivery pricing when you reach the final stage of the checkout process. Please note, international shipping excludes subscription products.  

You can sign-up to a weekly, bi-weekly or monthly subscription plan for any of our coffees. Our
system will automatically charge your payment method at these regular intervals and, once payment has been completed, we will ship your subscription box. All subscription boxes are dispatched from our warehouse each Thursday afternoon.

You can cancel at any time. However, if you have paid for a weekly, biweekly or monthly subscription, you will only be able to cancel/amend your subscription after this order has been delivered. We cannot refund any subscription payments for items that are in transit or have already been delivered.  

Please click the ‘forgot password’ link on the log-in page. If you’ve forgotten your password, please use your email address to reset your account. Alternatively, please get in touch with our customer support team. You do not need an account to place online orders, you can also use our ‘Guest Checkout’ option.  

Click on the link sent via email when you placed your order or log-in to your account and click on the order itself, which will display updated tracking information  

Yes. We use the latest security protocols and software to keep your private details secure. Please note, you must never share your log-in details with any 3rd party, family or friends, as these details are intended for your use only and we cannot be held responsible for issues relating to any misuse of log-in information.  

Yes! We get to work roasting your coffee within a few hours of ordering. All of our orders are dispatched next working day, giving you the freshest coffee in town! 

Don't forget to enjoy your coffee within 6 months of the 'Roasted on...' date, stamped on the outer packaging. 

Of course. We're always happy to help you choose the perfect Coffee for your brewing method or the Accessory that you need to make that perfect brew!

You can get in touch with our team Monday to Friday (9am to 5pm) by calling 01947 466630 or emailing info@baytowncoffeecompany.com